Refund policy

I do not accept returns, exchanges, or cancellations for orders that have already been shipped. However, if you received a damaged item, wrong or missing items, are not satisfied with your order, please don't hesitate to contact me at hello@bycharizze.com or use the Contact page to send an email.

For damaged items, please attach a photo of the issue you are describing, along with the order number and the email you used to place your order. The more detail you can provide, the easier it will be for us to resolve the issue.

If you ordered the wrong product/option or used the wrong shipping information and you still haven't received a shipping confirmation email, please contact me as soon as possible via email or on Instagram DMs, and I will be happy to fix it for you.