Shipping & Returns

Shipping Policy

DOMESTIC SHIPPING

Orders are sent out within 5 business days from the day that the order was placed. 

Domestic orders are shipped via J&T Express

Shipping Days :

  • NCR 1 - 7 Days
  • Luzon 1 - 7 Days
  • Visayas 4 - 9 Days
  • Mindano 4 - 9 Days
  • Island 7 - 10 Days

By Charizze is not responsible for any delays in shipping. 

INTERNATIONAL SHIPPING

I mainly use MyKartero for secure and faster worldwide shipping! Due to expensive costs, I offer two options :

Half-Tracked : Tracking is available from Philippines all the way up until it leaves the main dispatch hub in Singapore. This is a cheaper option. However, if you choose this, I will not be responsible for your package once it leaves the dispatch origin. So far, items using MyKartero’s half-tracked services are delivered to the recipients.

Full-Tracked : I highly recommend going for this option for secure and detailed tracking status all the way until delivery to the recipient.

The other shipping method is through PHLPost for selected EU countries for a cheaper cost since MyKartero’s EU shipping is expensive than most continents.


Average shipping time for Registered Mail via PHLPost or Standard Shipping via MyKartero are as follows:

  • Asia: 6-12 business days
  • US: 10-20 business days
  • Europe: 10-20 business days
  • Everywhere else: 10-20 business days

I highly recommend choosing MyKartero for faster and secure shipping.


Please keep in mind that I don’t have any control to the shipping times and delays due to customs are not calculated in the estimated delivery times

The MyKartero service is based in Singapore so all mailed items "origin" in the tracking information will be stated as from Singapore instead of Philippines. But rest assured that I pack and ship everything from the Philippines :)

If you have any questions about your order, please check the Shop FAQ section for a quick answer.

RETURNS & EXCHANGE

I do not accept returns, exchanges, or cancellations for orders that have already been shipped. However, if you received a damaged item, wrong or missing items, are not satisfied with your order, please don't hesitate to contact me at hello@bycharizze.com or use the Contact page to send an email.

For damaged items, please attach a photo of the issue you are describing, along with the order number and the email you used to place your order. The more detail you can provide, the easier it will be for us to resolve the issue.

If you ordered the wrong product/option or used the wrong shipping information and you still haven't received a shipping confirmation email, please contact me as soon as possible via email or on Instagram DMs, and I will be happy to fix it for you.

CUSTOMS & IMPORT TAXES

All physical items are sent from the Philippines and international packages might be subjected to customs or import taxes when it reaches your country. Buyers are responsible for any additional fees that may apply upon receiving the package.

When you shop from other European countries, your country's VAT will be included in MyKartero shipping cost. Other fees such as customs and duty taxes may still be collected from the buyer upon delivery.

European countries subject to this using the MyKartero shipping service are as follows:

  • Romania
  • Hungary
  • Croatia
  • Czechia
  • Estonia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Poland
  • Portugal
  • Slovakia
  • Slovenia

Please also note that delays due to customs are not calculated in our estimated delivery times.